Delivery & Returns

Delivery and Returns Policy

Effective Date: 2024-08-19

At Lunar Fashions, we are dedicated to providing you with the best shopping experience. Below are our policies on delivery and returns to ensure transparency and customer satisfaction.

1. Delivery Policy

1.1 Shipping Options

  • Standard Shipping: Typically takes 7 business days.
  • Express Shipping: Available for an additional fee, with delivery in 3 business days.
  • International Shipping: Delivery times vary by destination, typically taking 14 business days.

1.2 Order Processing Time Orders are processed within 2 business days. You will receive an email confirmation once your order has been shipped, including tracking information.

1.3 Shipping Costs

  • Domestic Orders: Shipping costs are calculated at checkout based on the shipping method selected.
  • International Orders: Shipping costs vary depending on the destination and shipping method.

1.4 Tracking Your Order Once your order is shipped, you will receive a tracking number via email. You can track your order directly on the carrier’s website or through your Lunar Fashions account.

1.5 Delivery Issues If your order is delayed or lost, please contact us at info@lunarfashions.com. We will work with the carrier to resolve the issue and ensure your order reaches you as soon as possible.

2. Returns Policy

2.1 Return Eligibility

  • Time Frame: Items must be returned within 14 days of delivery.
  • Condition: Items must be in their original condition, unworn, unwashed, with tags attached, and in their original packaging.
  • Non-Returnable Items: Certain items, such as [list non-returnable items like swimwear, undergarments, or sale items], are not eligible for return.

2.2 How to Initiate a Return To initiate a return, please contact our customer service team at info@lunarfashions.com within 14 days of receiving your order. Provide your order number and reason for the return. We will give you a return authorization number and instructions on how to send your item back.

2.3 Return Shipping Costs Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we are not responsible for lost return shipments.

2.4 Refunds Once we receive your return, please allow up to 7 business days for processing. Refunds will be issued to the original payment method. You will receive an email confirmation once your refund has been processed.

2.5 Damaged or Defective Items If you receive a damaged or defective item, please contact us within 2 days of delivery with your order number and a photo of the item. We will provide a replacement or refund at no additional cost to you.

2.6 Late or Missing Refunds If you haven’t received a refund within the expected time frame, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@lunarfashions.com.

3. Contact Us

For any questions or concerns about our Delivery and Returns Policy, please reach out to us at info@lunarfashions.com. We are here to help!